Bonjour-santé and Maple: What are the differences?

Today, accessing healthcare has never been easier. Thanks to online platforms, it is now possible to book medical appointments, access a range of health services, or consult a doctor or other healthcare professional online, all without leaving home. Popular options include Bonjour-santé and Maple.

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Here’s a clear and straightforward comparison to help you better understand the differences between Bonjour-santé and Maple.

Bonjour-santé : medical appointment booking, symptom checker, search assistant and more

Book an appointment

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Bonjour-santé is a free health portal available to all Quebec patients that lets them find free medical appointments in public clinics across Quebec, including family medicine groups.

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Through the Bonjour-santé website, users can:
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Search for appointments with their family doctor.
Search for appointments within their family medicine group (if their doctor is not available).
Search for walk-in appointments within 36 hours at a clinic near them.
Access Bonjour-santé's Search assistant, which takes over and continues to look for an appointment with their family doctor if they cannot find one during their search.
Access a doctor-created symptom checker online at any time.
Check emergency room occupancy rates across Quebec.‍

Maple : virtual consultations with doctors and other healthcare professionals

Book an appointment

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Maple is a service available to all Canadians through a mobile app, allowing users to consult a doctor or other healthcare professional online. In some provinces, doctor consultations may be covered by provincial health insurance; however, this is not the case in Quebec. Patients must pay for their consultations.

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Through the Maple app, users can:
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Quickly consult a doctor or nurse practitioner at any time. Consultations typically take place via text message, but video calls are available if needed.
Receive a diagnosis, treatment plan, prescription, or doctor’s note.
Book paid appointments with specialists.
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Bonjour-santé’s complementary health services

In addition to providing access to medical appointments in the public network, Bonjour-santé, also offers a range of complementary services through an optional membership.

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These services include:

A search assistant that finds medical appointments for members according to their criteria.
A team of nurses who advise members by chat or e-consult.
A liaison team to help members find specialised appointments (with specialists, for tests, etc.).
A search engine to find appointments with specialists.
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Pharmacists who can prescribe and ship medication without the member having to leave home.

Nutritionists who can answer members' quick questions and analyse their food diaries.
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An online dermatological condition analysis tool that can recognise more than 30 skin conditions.
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Exclusive discounts on private medical services: minor emergencies, sleep programmes, weight loss, etc.

Comparison between Bonjour-santé and Maple

Web access

✅ Yes

❌ No

App required

❌ No

✅ Yes

Appointment search with your family doctor

✅ Yes

❌ No

Walk-in appointments

✅ Yes, appointment searched at a clinic or by e-consult (covered by RAMQ)

✅ Yes, online appointments (not covered by RAMQ)

Automated search assistant

✅ Yes, automatically continues searching

❌ No

Online symptom checker

✅ Yes

❌ No

Emergency room occupancy rate

✅ Yes, displayed in real-time

❌ No

User-friendliness

Fast, responsive interface

Easy and intuitive app

Appointment search with specialists

✅ Yes, with membership, free appointments

✅ Yes, paid appointments (private services)

Optional membership

✅ Yes, starting at $9.95/month

✅ Yes, at a cost of $79.99/month